Customer Review: Thank you for the personalized note from Amy and the free socks due to shipping. It was to my surprise that you did that for me and my first order. I am very impressed. I have a company of 21 people and you guys get it. I appreciate that you exceeded my expectations. Please fee free to use this testimonial to grow you awesome business. Your new Friend, Steve Labbe President Paradigm Plumbing, Heating and Air Conditioning.
Customer Review: You've provided great customer service!
Don't know how large a company y'all are, but I was impressed right away when I was notified by email about my color choice not being available, and the subsequent phone call I made to you.
How nice it was to speak directly to a person, who right away knew/found my order and quickly provided me with all the info I needed, and in a friendly manner.
Then you followed up with an email to tell me the Brooks shorts I was interested in are available in all colors in my size. Giving me a 15% discount was nice too!
Yes you are soliciting business, but it was a nice follow-up to our conversation.
As a result, I ordered the shorts and a Pearl Izumi singlet! Without our prior conversation, I probably wouldn't have bothered to check out your website.
I am a person who is very aware of the power of positive or negative customer service, and I like to acknowledge people who provide the positive example.
Please forward this to your supervisor, or if you prefer I can contact them personally. Send me the contact info, and I'll be glad to do that.