Customer Review: Thank you for the personalized note from Amy and the free socks due to shipping. It was to my surprise that you did that for me and my first order. I am very impressed. I have a company of 21 people and you guys get it. I appreciate that you exceeded my expectations. Please fee free to use this testimonial to grow you awesome business.
Customer Review: You've provided great customer service!
Don't know how large a company y'all are, but I was impressed right away when I was notified by email about my color choice not being available, and the subsequent phone call I made to you.
How nice it was to speak directly to a person, who right away knew/found my order and quickly provided me with all the info I needed, and in a friendly manner.
Then you followed up with an email to tell me the Brooks shorts I was interested in are available in all colors in my size. Giving me a 15% discount was nice too!
Yes you are soliciting business, but it was a nice follow-up to our conversation.
As a result, I ordered the shorts and a Pearl Izumi singlet! Without our prior conversation, I probably wouldn't have bothered to check out your website.
I am a person who is very aware of the power of positive or negative customer service, and I like to acknowledge people who provide the positive example.
Please forward this to your supervisor, or if you prefer I can contact them personally. Send me the contact info, and I'll be glad to do that.